Troubleshooting

Start with the Last action line in Veda's menu-bar or tray panel — it usually says what happened. Settings → Activity → Problems has the details.

#Mac: Accessibility permission

Accessibility is how Veda reads the field you're typing in and puts the result back. Without it, the panel says Needs permission and "Veda can't read or replace text until Accessibility is on."

1. Click Open Accessibility settings in Veda's panel, or go to System Settings → Privacy & Security → Accessibility.
2. Switch Veda on.
3. That's it — Veda notices within a couple of seconds. No restart needed.

It worked, then stopped after reinstalling? Switch Veda off and on again in the Accessibility list. If it's still stuck, remove Veda from the list with the – button, then add it back with +.

#The key doesn't do anything

• Is Veda on? The panel says Paused if it's switched off. Turn on Veda is on in Settings → General.
• Is it the right key? Check Trigger key in Settings → General. It's the key on the right of your keyboard — the left one is ignored on purpose.
• Tap it on its own, quickly. Press and release within about 0.4 seconds, without touching another key. Holding it with another key is treated as a shortcut, not a tap.
• Is your cursor in a text field? If Veda can't find one, you'll hear a short error sound and nothing changes. Click into the box first.
• Mac: check the Accessibility permission above.
• Windows laptop without a Right Ctrl? Choose Right Shift in Settings → General → Trigger key.

#The microphone doesn't work

• Mac: go to System Settings → Privacy & Security → Microphone and switch Veda on. Veda opens this page for you if access is off.
• Windows: go to Settings → Privacy & security → Microphone and make sure Microphone access and Let desktop apps access your microphone are on. Check a microphone is connected and selected as the default input.
• "Voice needs the speech model" means the on-device speech model isn't there yet — Veda starts downloading it for you. Watch it in Settings → General → Voice, or click Download on Home or in the menu-bar or tray panel (it needs an internet connection once). On Windows it's a 190 MB download; Re-download fixes a damaged one. Voice never falls back to a server.
• "I didn't catch anything" means the recording was silent or too short. Try again a little closer to the mic.
• Is Double-tap to dictate on in Settings → General?

#Meetings and calendar

• No meetings on the Meetings page? Check a calendar is connected in Connectors. For Apple Calendar, Veda also needs Calendars switched on in System Settings → Privacy & Security → Calendars.
• Google Calendar says Reconnect? Veda's sign-in was removed (at myaccount.google.com, by a Workspace admin, or after a password change). Press Reconnect and sign in again. See Connectors.
• No meeting card? It appears when the meeting starts. Check Meeting card at the bottom of the Meetings page is on. The card only appears for meetings that are on a connected calendar.
• Meeting notes only have your side? On a Mac, allow Call audio in Settings → Privacy (macOS calls it System Audio Recording). On Windows, make sure the call's sound plays through your computer.
• The other side shows up as Me? Your microphone is picking up the speakers. Veda drops lines it also heard from the call, but headphones work best.

#"Couldn't reach Veda's server"

Veda checks your plan with its server, and on every plan the AI is reached through it.

• Check your internet connection.
• A VPN, firewall, proxy or network filter (common on work networks) may be blocking it. Try another network to find out.
• Wait a moment and try again — Veda also retries on its own.

If it keeps happening on a working connection, tell us in the community.

#Windows: the tray icon is hidden

Windows 11 puts new tray icons in the overflow, behind the ^ arrow next to the clock, and only you can move them out.

1. Click ^, then click Veda's icon.
2. Choose Keep Veda visible on the taskbar — it opens the taskbar settings.
3. Under Other system tray icons, switch Veda on.

You can also drag the Veda icon from the overflow onto the taskbar.

#The first launch is blocked

• Mac — "can't verify the developer": you have a download from before Veda was checked by Apple. Download Veda again from the website; the new one opens normally.
• Windows — "Windows protected your PC": you have the Veda.exe from our website, from before Veda was in the Microsoft Store. Install Veda from the Microsoft Store instead; it opens without a warning and keeps your settings. See Installation.

#Veda isn't writing: plan messages

#The result isn't quite right

• Wrong tone or style? Open Settings → Writing style. Switch off a learned rule that's steering it wrong, add a one-line rule — "No exclamation marks", "Always sign emails 'Alex'" — or just edit a few of Veda's drafts before you send them: that's how it learns.
• Too formal in chat, or too casual in email? Scroll so the conversation is visible — Veda picks the tone from the app and the thread — or add a rule like "Casual on Slack".
• The reply missed the point of the thread? Scroll so the latest messages are visible, then tap again. Veda reads what's on screen.